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Receptionist Job Description:
This is a full time non-exempt position. Salary varies with experience

Job Summary:
This position focuses on supervising, directing, planning and coordinating a variety of service functions that are related to the front desk operations at a veterinary clinic. These functions include reception, maintenance of veterinary medical records, accounts maintenance, cash processing, ordering of supplies and data entry.

Essential Job Functions:

  • Direct a variety of administrative and public relation duties which facilitate the work of the
    practitioners, technicians, and assistants who directly or indirectly provide patient care.
  • Ensure the screening and assembly of veterinary records and files for active use, storage of
    disposal in accordance with the established records control schedules.
  • Prepare and oversee the preparation and coverage of the receptionist’s work schedule.
  • Receive/oversee the receipt of telephone calls and clients.
  • Oversee auditing charts of completeness of information.
  • Perform/oversee the entering of daily business and hospital invoices.
  • Assist in ongoing developing of methods for improvement, for both efficiency, productivity and morale.
  • Provide back-up assistance as needed in the on-going needs of the practice on a daily basis.

Job Qualifications:
2 years of secondary education or 4 years of veterinary work experience, or a suitable combination therein is preferred. A valid driver’s license is also a requirement of this position.

Other Knowledge Skills and Abilities:

  • Knowledgeable regarding federal and state animal health laws, and regulations, including OHSA.
  • Knowledge of hospital procedures, both written and implied
  • Knowledge of spelling and meaning of commonly used veterinary terminology.
  • Strong customer service skills.
  • Strong decision making skills, particularly in hectic environments/ triage.

Work Environment:
While performing the duties of this job, the employee is exposed to hazards associated with aggressive patients; hazards associated with infected animals and controlled substances; exposure to unpleasant odors and noises; exposure to bites, scratches and animal wastes; possible exposure to contagious diseases.