Client Care Services Coordinator

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Client Care Services Coordinator Job Description:
This is a part time non-exempt position. Salary varies with experience

Job Summary: This position focuses on supervising, directing, planning and coordinating a variety of service functions that are related to the front desk operations at a veterinary clinic.These functions include reception, maintenance of veterinary medical records, accounts maintenance, cash processing, ordering of supplies and data entry.

Essential Job Functions:

  • Direct a variety of administrative and public relation duties which facilitate the work of the
    practitioners, technicians, and assistants who directly or indirectly provide patient care.
  • Ensure the screening and assembly of veterinary records and files for active use, storage of
    disposal in accordance with the established records control schedules.
  • Prepare and oversee the preparation and coverage of the receptionist’s work schedule.
  • Receive/oversee the receipt of telephone calls and clients.
  • Oversee auditing charts of completeness of information.
  • Perform/oversee the entering of daily business and hospital invoices.
  • Assist in ongoing developing of methods for improvement, for both efficiency, productivity and
    morale.
  • Provide back-up assistance as needed in the on-going needs of the practice on a daily basis.

Job Qualifications:

  • 2 years of secondary education or 4 years of veterinary work experience, or a suitable combination therein.

Other knowledge skills and abilities:

  • Knowledgeable regarding federal and state animal health laws, and regulations, including OHSA.
  • Knowledge of hospital procedures, both written and implied
  • Knowledge of spelling and meaning of commonly used veterinary terminology.
  • Strong customer service skills.
  • Strong decision making skills, particularly in hectic environments/ triage. Work Environment

While performing the duties of this job, the employee is exposed to hazards associated with aggressive patients; hazards associated with infected animals and controlled substances; exposure to unpleasant odors and noises; exposure to bites, scratches and animal wastes; possible exposure to contagious diseases.